Central Skylights promises to deliver high-quality products, in excellent condition, to your door or for you to pick up at our warehouse. If, for any reason, your delivery is not satisfactory, we will gladly replace it or accept a return of the stock. Please adhere to the following return/refund policy.
The following item cannot be returned for a refund or exchange any day after purchase:
• Custom flashings made to order
• Backflashings made to order.
The following items may be returned for a refund or exchange with 14 days of purchase:
1. Box/Good/Stock that has not been removed from its original packing.
2. Defective stock.
3. Stock that was mispacked or was not delivered correctly.
4. A restocking fee of $66 will be charged on all stock returns. This fee compensates for the cost of processing returns and restocking items.
5. Central Skylights is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.
6. If your delivery arrives and appears damaged please inspect the package thoroughly and if the contents appear damaged please refuse the delivery. We will do everything we can to have a new order rushed out to you.
7. Return delivery fees are the responsibility of the customer. Refunds for returned items are processed within 7 working days.
