Central Skylights Help Centre – 2026 Skylight Advice, Guides & FAQs

The installed price depends on the skylight model, size, roof type, ceiling type, shaft depth, access and finishing scope. A small sun tunnel is normally a different project from a large opening VELUX skylight with structural framing and a deep plaster shaft. Use the Cost Guide for realistic starting ranges, then obtain a property-specific quote before making a final decision.

The main price drivers are product type, skylight size, roof material and pitch, access difficulty, number of storeys, internal shaft depth, structural framing, custom flashing, plastering and any services obstructing the proposed position. Costs may reduce when several skylights can be completed during one organised visit because access, protection and setup can be shared.

It can be. Pitched-roof VELUX skylights may use a standard tile flashing kit or a purpose-made metal flashing. Flat and low-pitch installations commonly need a correctly formed kerb or upstand, backflashing and custom flashing to direct water safely around the unit. The real comparison depends on roof profile, pitch, skylight size and access—not only the product price.

The written quote identifies the agreed skylight, flashing method, roof installation and the internal work included for that project. Where specified, this may include shaft framing, plasterboard, stopping, sanding, site protection, rubbish removal and a clean work area. Painting is not included. Electrical, plumbing, duct relocation, engineering, permits and concealed structural work are included only when specifically written into the scope.

There should not be extra charges for work already described in the accepted scope. A variation may be needed when concealed conditions could not reasonably be seen beforehand—for example damaged framing, unexpected services, unsafe roof access or a roof detail that differs from the supplied photos. The team should explain the issue and any additional cost before proceeding with work outside the agreed quote.

Clear photos can be enough for an initial estimate or a straightforward supply-only order. Useful images show the room, ceiling, proposed position, outside roof, roof profile and access. A home visit is more suitable for complex replacements, deep shafts, low-pitch roofs, structural uncertainty, multiple skylights or situations where exact placement and access must be confirmed.

Choose a full VELUX skylight when you want a strong view of the sky, substantial daylight and possibly ventilation. A VELUX roof window suits an in-reach sloping-roof position where the sash is intended to be operated like a window. A MaxLight sun tunnel suits compact or enclosed areas where a full skylight and large plaster shaft are unnecessary or difficult to position.

A fixed skylight provides daylight and a sky view but does not open. It is often the simplest option for living rooms, hallways, stairwells and areas that already have suitable ventilation. An opening skylight adds controllable airflow and is often considered for kitchens, bathrooms, laundries and upper rooms where warm or humid air collects.

Manual models suit locations that can be reached by hand or with an operating rod. Electric models connect to mains power and suit homes where reliable wired power is available. Solar models recharge an internal battery from an external solar panel and avoid control wiring, making them particularly useful for retrofits and out-of-reach positions.

The selection follows the actual roof pitch and installation method. VELUX pitched-roof skylights are designed for sloping roofs and require the correct flashing arrangement. FCM, VCM and VCS models are used for many flat and low-pitch situations on a suitable kerb or upstand. The ceiling may look flat inside even when the roof above it is pitched, so roof photos are important.

Start with the room size, ceiling height, roof framing, desired light level and the direction the skylight faces. Bigger is not automatically better: an oversized unit may add excessive brightness or heat, while a small unit above a deep shaft may underperform. For replacements, the existing roof opening, kerb and finished ceiling opening also need to be measured separately.

Yes, compatible VELUX blinds are available for many skylight and roof-window models. Room-darkening honeycomb blinds suit bedrooms and media rooms, while translucent pleated blinds soften glare and preserve daylight. The blind must match the exact product code and size. Check the skylight data plate or confirm the model before ordering an accessory for an existing unit.

The process normally starts with photos, measurements or a home visit. Central Skylights then recommends a product and installation method, confirms the written scope and schedules the work after acceptance and any required deposit. On installation day the team protects the work area, completes the roof and internal work, photographs key stages, removes rubbish and explains any remaining painting or follow-up steps.

A straightforward single skylight may be completed within one working day, while multiple units, deep shafts, complex roof work or staged plastering can require longer. Drying time between plaster coats may also affect the finishing schedule. The quote or booking confirmation should provide the expected duration for your project rather than relying on a generic time estimate.

Roof openings should not be started when conditions make waterproofing or safe access unreliable. The office may postpone roof work if rain, wind, extreme heat or another safety issue is expected. A weather delay is inconvenient, but protecting the home and allowing the installers to complete the flashing correctly is more important than keeping an unsafe date.

The team generally needs clear access to the work room, ceiling area, roof access point, driveway or suitable parking, and space to carry tools and long materials. Furniture and fragile items should be moved away where practical. Gates should be unlocked, alarms managed and pets secured. Tell the office beforehand about limited parking, shared access, steep sites or restricted working hours.

An adult should normally be available at the start so the final position, access and scope can be confirmed. The customer may not need to remain beside the team all day, but the installers need safe property access and a contact person who can respond if an unexpected decision is required. Do not leave children or pets responsible for site access.

The installation team should remove skylight-related offcuts, packaging and ordinary job debris included in the agreed work. Floors and nearby areas are protected before cutting, and the immediate work area is cleaned before departure. Large amounts of unrelated existing material, hazardous waste or customer renovation rubbish are not automatically part of the removal scope.

Supply only suits builders, roofers, carpenters, renovators and experienced homeowners who already have a qualified person responsible for the roof opening, structural work, flashing, waterproofing and internal finishing. Central Skylights can help identify the correct VELUX model, size and accessories, but the purchaser and installer remain responsible for installing the products correctly.

Confirmed orders can be collected from the Central Skylights showroom and warehouse at 2/21 Tower Court, Noble Park VIC 3174. Normal showroom hours are Monday to Friday, 8:30 am to 5:30 pm, with Saturday visits by appointment. Wait for collection confirmation before travelling, particularly for large skylights, special flashings or non-stock accessories.

Delivery is available across Melbourne and selected surrounding areas, subject to vehicle access, product size and scheduling. The fee depends on destination and the load. Large skylights need a safe unloading plan and someone available to receive them. Confirm the exact delivery address, access restrictions and preferred date before relying on a product for a booked roofing crew.

In-stock products may be available promptly after payment and order confirmation. Less common sizes, blinds, electrical controls, special colours and custom flashing require additional preparation or supplier lead time. Stock can change quickly, so an online product status should not be treated as a guaranteed collection time until the Central Skylights team has confirmed the order.

Box contents depend on the model. The skylight itself is supplied with its model-specific standard components and instructions. Flashing is commonly a separate item for pitched-roof models, and flat-roof models require an appropriate custom flashing or kerb arrangement. Blinds and many accessories are separate. Solar or electric opening models include their designated controls and rain-sensing components.

Yes. Send the roof type, pitch, product codes, quantities, project address and photos of the roof profile. The team can check obvious compatibility issues and identify likely flashing or accessory requirements. This is product guidance, not a substitute for the installing tradesperson verifying site dimensions, structure, weatherproofing and compliance before cutting the roof.

Both provide remote opening and automatic rain closure. A solar skylight uses an external solar panel to recharge a concealed battery, so control wiring is not required. An electric model runs from household power and is supplied with a lead for connection to a suitable 240-volt power point. Product choice depends on access to power, roof position and the preferred installation approach.

Normally no electrical connection is required for the VELUX solar skylight itself because it operates from its rechargeable battery and external solar panel. That makes it attractive for retrofit installations. Separate electrical work may still be required if the wider project involves lighting, fans, relocated cables or other powered equipment, and that work must be completed by an appropriately licensed electrician.

When rain reaches the sensor, an open solar or electric skylight receives a close command to help protect the room. The feature is intended for normal automatic protection, but it is not a reason to ignore maintenance or leave the skylight obstructed. The sash must be able to close freely, and the sensor and electrical components should not be painted over or covered.

Compatible solar and electric VELUX products can be operated through VELUX App Control when the required gateway is installed and connected. The app can group products, create routines and provide remote operation. The included wall switch still provides simple local control. Confirm compatibility before ordering because older products and some accessories may need different interfaces.

VELUX ACTIVE with NETATMO supports compatible VELUX electrical products and can provide sensor-based ventilation and heat protection. VELUX states that its app solutions can integrate with systems including Apple Home and Google Home for supported voice-control functions. Compatibility depends on the chosen controls, home network and current platform support, so the complete automation plan should be checked before purchase.

Yes. The solar panel charges the concealed battery even in ordinary daylight, and stored power operates the skylight when direct sunshine is limited. VELUX states that the battery can store enough energy for many opening and closing cycles. The panel should remain reasonably exposed and free from heavy shading, leaves or building work that blocks daylight.

Yes. Many pitched tiled roofs can use a VELUX skylight with the correct tile flashing kit and installation pitch. Tile shape, roof condition, underlay, valley locations and nearby ridges still matter. Older brittle tiles may need careful handling or replacement pieces. The installer must confirm that the proposed opening and flashing can be integrated without disrupting roof drainage.

Yes. Central Skylights commonly installs VELUX units on corrugated metal roofs using purpose-made flashing suited to the roof profile and skylight. The flashing should direct water around the opening with correct laps and a backflash where required. A generic flat plate or heavy reliance on silicone is not a substitute for a properly formed drainage detail.

These roof profiles need an installation detail designed around the sheet ribs, side laps, pitch and water path. Some situations require a raised transition, longer backflashing or specialised fabrication. Photos of the full roof area and a close view of the sheet profile help the team determine whether the project suits a standard approach or needs a custom site assessment.

Yes, when the correct flat-roof product and water-shedding installation method are used. VELUX FCM, VCM and VCS models are commonly mounted on a suitable kerb or upstand with custom flashing. The surrounding roof must drain away from the skylight, and the design may need a backflash or raised transition rather than placing the frame directly into a shallow water path.

Roof pitch affects product selection, flashing design and how quickly water moves around the skylight. Pitched-roof VELUX models and standard flashing systems have specified installation ranges. Installing outside those conditions without an engineered or manufacturer-supported detail may increase leak risk. Measure the roof—not the internal ceiling—because the ceiling angle can be completely different.

The final position may be adjusted to fit between framing and avoid services. Cutting or modifying structural members requires appropriate design and approval; it should never be assumed. Ducts, electrical cables, plumbing and other services may need to be relocated by the relevant trade before the shaft is closed. A home visit is valuable when the ceiling cavity is crowded or the preferred position is tight.

Yes, when plastering is included in the written quote. This creates one managed scope for the roof opening, timber shaft framing, plasterboard lining, stopping and sanding. The exact approach depends on the ceiling type, shaft depth and selected skylight position. Timber-lined, decorative or unusually shaped ceilings may require a different finish or another specialist.

After the roof and ceiling openings are confirmed, timber framing forms the connection between the skylight and the room below. The shaft may be vertical, flared or shaped around existing structure, depending on the design and available space. A wider flare can spread daylight more effectively, but framing, insulation, ceiling geometry and nearby services determine what is practical.

The team protects floors and nearby surfaces, isolates the immediate work area where practical and uses controlled cutting and sanding methods. Some fine dust is unavoidable whenever plasterboard is cut and joint compound is sanded, so fragile objects, electronics and soft furnishings should be moved away beforehand. Access through the home should remain clear so protective materials are not repeatedly disturbed.

Ready for painting means the new plaster surfaces included in the scope have been stopped, allowed to dry as required and sanded to a paint-ready finish. It does not include primer, sealer, undercoat, colour matching or final painting. The painter should still inspect the surface, remove fine dust and prepare it according to the selected paint manufacturer’s instructions.

No. Painting is not included in the standard Central Skylights installation and plastering scope. This lets the homeowner or painter match the existing ceiling colour and finish correctly. Allow the plaster compound to dry fully, then arrange sealing, priming and painting. The quote will identify any unusual finishing boundary where the new shaft meets an existing decorative surface.

Painting should begin only after the joint compound is fully dry and the surface has been sanded and cleaned. Drying time varies with product, coat thickness, temperature, humidity and airflow. Your painter should check the surface rather than relying on one fixed number of hours. Applying paint too early can trap moisture and affect the final finish.

Yes. Many ageing acrylic domes can be upgraded to a modern double-glazed VELUX flat-roof skylight using a suitable kerb and custom flashing. The old dome, curb condition, roof profile, internal diffuser and shaft all need assessment. A glass replacement can improve appearance, insulation, UV protection and durability, but it must be treated as a complete roof-and-ceiling project rather than a simple lid swap.

Often yes, but a size change may require new roof framing, a modified kerb, altered flashing and rebuilding the internal shaft. A smaller replacement can also leave roof and ceiling areas that need patching. The best size is based on available structure, roof drainage and the finished room—not merely the nearest product dimension to the old acrylic dome.

The installer removes or cuts the surrounding roofing as needed, integrates the new flashing and reinstates the roof so water is directed around the skylight. Damaged, brittle or previously modified roof materials may need replacement. On metal roofs, the correct detail may involve a purpose-made apron and backflash rather than trying to reuse an old dome flashing that was designed for a different product.

Sometimes. Reuse depends on the new skylight size, shaft alignment, condition of the existing lining, insulation and whether previous water damage is present. A sound shaft may be adapted, but an old narrow, stained or poorly insulated shaft may be better rebuilt. Photos from inside the room and roof cavity help identify the likely extent before the site visit.

Repair may be sensible when the skylight is relatively modern and the fault is limited to an identifiable roof or flashing detail. Replacement is more likely when the unit is brittle, yellowed, cracked, repeatedly patched, poorly insulated or no longer supported with suitable parts. The surrounding roof and shaft condition are just as important as the visible skylight.

Send a wide photo of the room, a close view of the ceiling opening, the full outside roof area, close-ups of the old skylight and flashing, and any labels or measurements you can safely obtain from inside. Include the property suburb, number of storeys and known leak history. Never climb onto a wet or unsafe roof solely to obtain photos.

Any roof glazing can add solar heat if it is oversized or poorly positioned, but product choice, glazing, orientation, shaft design and blinds can manage the effect. Current Australian VELUX skylights use high-performance double glazing, with published radiant-heat reduction varying by model. A correctly sized skylight can provide useful daylight without turning the room into an uncontrolled heat source.

A skylight has a higher heat-transfer rate than a well-insulated solid roof, so size and specification matter. Double glazing, an insulated and well-sealed shaft, correct installation and a compatible blind can reduce winter heat loss. The goal is not to pretend the opening has no thermal effect; it is to balance daylight, ventilation and comfort within the wider home’s energy design.

U-value measures how readily heat passes through the complete product; a lower number indicates less heat transfer. Current VELUX Australian technical information lists whole-unit U-values around 2.5–2.6 W/m²K for several pitched-roof models, with glazing around 1.93 W/m²K. Always use the data sheet for the exact model because values can differ between product families and revisions.

VELUX states that its high-performance glazing provides approximately 99% protection from harmful UV rays on current Australian skylight ranges. This substantially reduces UV exposure compared with unprotected glazing, but no window product can promise that every material will never change colour. Sensitive furnishings may still benefit from a compatible blind and thoughtful skylight positioning.

VELUX publishes BAL 40 test information for supported skylight products when installed in accordance with the relevant requirements. The skylight is assessed in the closed position, and opening apertures may require additional metal mesh protection. Bushfire construction is site-specific, so the building surveyor or designer must confirm the required BAL level, product selection, flashing and installation detail for the property.

Yes. A fitted skylight blind can reduce glare, darken a bedroom and create another insulating air layer at the opening. Room-darkening honeycomb blinds provide stronger light control, while translucent blinds soften brightness. A blind supports comfort but does not correct an oversized skylight, an uninsulated shaft or unsuitable orientation, so it should be part of the overall design rather than an afterthought.

Installers place appropriate protection through the access route and around the work zone before cutting begins. Customers should move fragile objects, artwork, electronics and valuable soft furnishings away from the area. Protection reduces normal dust and debris risk, but it works best when the team has a clear, uncluttered route from the vehicle to the room and roof access point.

Older tiles can be brittle, previously cracked or difficult to match. The team handles surrounding roofing carefully and replaces ordinary affected tiles where suitable matching stock is available and the work forms part of the installation area. Rare, discontinued or extensively deteriorated roofing may require customer-supplied spares or a separate roofer to complete broader roof repairs.

Pre-existing leaks, rot, cracked plaster, mould, structural movement or previous poor workmanship are not created by the new installation. The team should photograph visible conditions and explain how they affect the job. Rectification can sometimes be added as a variation, but widespread roof, structural or water damage may need a builder, engineer, roofer or restoration specialist before the skylight work proceeds.

Work may be delayed or stopped for rain, strong winds, extreme heat, unsafe roof access, unstable roofing, live electrical hazards, aggressive animals or any condition that prevents the team from protecting the property and working safely. A booked date does not override workplace safety. Tell the office about access hazards, fragile roofs, steep slopes or restricted sites before the crew arrives.

Keep children and pets away from the work zone, access path, ladders, tools and open ceiling or roof areas. Gates and doors used by the team must remain accessible without allowing animals to escape. A responsible adult should manage the household while the installers focus on the work. The crew cannot supervise children, pets or visitors during construction.

The affected work must stop until the material is properly identified and, where required, managed by a licensed specialist. Skylight installers should not disturb suspected asbestos simply to keep the project moving. The customer is responsible for arranging appropriate assessment and removal unless a different written scope has been agreed. The installation can be rescheduled once the area is confirmed safe.

Common causes include failed or incorrectly lapped flashing, cracked roofing, blocked water paths, deteriorated seals, brittle acrylic domes, low kerbs, poorly directed backflashing and previous patch repairs. Water can also enter higher up the roof and appear beside the skylight. A stain around the shaft does not prove that the glass or skylight frame itself is the source.

The assessment considers the skylight type and age, visible flashing, surrounding roofing, roof pitch, water paths, internal staining, condensation indicators and previous repairs. Photos taken during rain are useful. Some faults can be identified visually, while intermittent water entry may require staged testing or broader roof investigation. An inspection cannot always reproduce every leak during dry weather.

Repair is more likely when the unit is still serviceable and the problem is confined to a correctable flashing, roofing or drainage detail. Replacement becomes more sensible when the skylight is cracked, brittle, yellowed, repeatedly patched, poorly insulated, incorrectly sized for the opening or no longer supported with compatible components. The cost and reliability of another repair should be compared with a proper upgrade.

Usually not. Sealant can be appropriate at specific manufacturer-approved joints, but smearing silicone over laps and water channels often traps moisture or redirects water somewhere else. It also makes later diagnosis and replacement harder. A durable repair should correct the flashing, roofing or product fault that allowed water to enter instead of relying on a surface patch alone.

Water can travel along roof sheets, battens, rafters, insulation or the outside of a shaft before becoming visible at the lowest internal point. The entry location may be some distance from the stain. Condensation can also wet the shaft without any rain penetration. That is why wide roof photos, internal patterns and timing during different weather conditions are more useful than one close-up of the stain.

Protect the room with containers and move valuables away from the affected area. Do not climb onto a wet roof or attempt a dangerous temporary repair. Photograph the leak pattern, ceiling and outside roof from a safe position, then contact an appropriate roofing or skylight professional. If water is near electrical fittings, isolate the affected circuit only if it is safe and seek urgent electrical advice.

Condensation often appears as fine droplets or mist across the internal glass, especially on cold mornings, and may reduce as the room warms or ventilation improves. A roof leak is more likely to follow rain, appear at one edge or shaft junction, stain plaster or continue from a specific water path. The two can occur together, so patterns over several weather conditions matter.

Warm indoor air carries moisture from breathing, showers, cooking, clothes drying and unflued heating. When that humid air meets a colder glass or shaft surface, water vapour condenses into droplets. Skylights are high points where warm air collects, so the issue may appear there first even when the roof and flashing are completely watertight.

Photograph the whole skylight, close-ups of the glass and frame, any wet shaft surfaces and the room conditions when the moisture appears. Note whether it follows rain, cooking, showers or cold clear nights. Also record whether the droplets sit across the glass or emerge from one corner. This information helps separate indoor humidity from likely external water entry.

Use exhaust fans during and after showers or cooking, vent clothes dryers outside, avoid drying large loads indoors, open windows or an opening skylight when conditions allow, and maintain steady background heating rather than creating large temperature swings. Insulating and air-sealing the shaft can also help. Persistent high humidity may require broader ventilation or building-envelope advice.

No. Double glazing keeps the internal glass surface warmer and can reduce condensation risk, but it cannot remove excess moisture from the room. Very high humidity, weak ventilation, cold bridges around the shaft or extremely low outside temperatures can still produce droplets. The glazing and the room’s moisture management must work together.

Request an assessment when moisture consistently follows rain, staining grows around one edge, paint bubbles, timber becomes wet, water runs from the roof side of the frame or the issue continues despite improved ventilation. Send photos first where possible. Clear evidence can prevent an unnecessary call-out and help the team decide whether the correct next step is skylight work, roofing work or indoor ventilation.

VELUX Australia currently states that its skylights and flashings have a 10-year warranty, Sun Tunnels have a 7-year warranty, and blinds, electronic components and accessories have a 3-year warranty. Warranty terms, exclusions and claim procedures are controlled by VELUX, so retain the invoice, model details and installation records and check the current VELUX warranty document for the exact product.

SolarBright currently advertises a 20-year warranty for its premium MaxLight tubular skylight system, with coverage governed by SolarBright’s written terms. Other SolarBright or budget products may have different periods. The product warranty is separate from installation workmanship, so keep the product identification, invoice and installation details and confirm the precise model supplied.

Central Skylights provides a 3-year workmanship warranty for the installation work it has completed, subject to the written terms and project scope. It covers defects in that workmanship, not unrelated roof deterioration, blocked drainage, storm damage, building movement, condensation, customer alterations or work performed by another contractor. The accepted quote and invoice identify the installed system and service record.

A manufacturing defect is assessed under the manufacturer’s warranty, while an installation-workmanship concern is assessed by Central Skylights. The first step is to send the invoice, product code, photos and a clear description of the issue. The team can help identify the likely pathway, but the manufacturer makes the final decision on claims made under its own warranty terms.

Many VELUX skylights have a coating designed to reduce cleaning frequency, and normal rainfall helps wash the outer pane. If additional cleaning is required, use safe professional access and follow the manufacturer’s care instructions. Do not climb onto a steep or wet roof, stand on the skylight, use abrasive pads or apply harsh chemicals that could damage coatings, seals or painted surfaces.

Keep leaves and debris away from roof drainage paths, watch for cracked roofing or damaged sealant at unrelated roof joints, clean accessible insect screens and check that opening skylights and blinds operate freely. After major storms or roof work, inspect the area from a safe position. Do not wait for internal plaster damage if you can already see a roof or flashing problem developing.

Sometimes. The answer depends on the property, building classification, structural work, whether the opening is new or existing, and any applicable exemptions or controls. A genuine like-for-like replacement may be treated differently from cutting rafters or trusses for a new opening. A registered building surveyor should determine whether approval is required for the proposed work.

A skylight that changes a visible roof plane may require planning consideration in a heritage area, even when the internal work seems minor. Controls vary by council and property. Before ordering, ask the council or a planning professional whether the proposed roof position, size, visibility and product appearance need approval. Inner-Melbourne properties should not assume a rear or upper roof is automatically exempt.

Boundary walls, fire separation, overlooking, roof drainage and shared construction can restrict the available position or product. The answer depends on the building design and legal boundary—not simply the distance visible from inside the room. A building surveyor, designer or relevant consultant should confirm the requirements before the roof opening and shaft position are finalised.

Unless the written quote specifically states otherwise, the property owner is responsible for determining and obtaining required planning permits, building permits, owners-corporation consent and other approvals before installation. Central Skylights can provide product and proposed-work information, but it does not issue exemptions or replace the advice of a council, building surveyor, engineer or owners corporation.

Provide the property address, building type, proposed skylight model and size, roof material and pitch, whether the opening is new or existing, any proposed framing changes, the room location and whether the roof is common property. Photos, product data and a simple marked plan can help the surveyor understand the proposal and identify whether engineering or planning advice is also required.

No. Central Skylights can explain the practical installation scope and provide product information, but the final approval or exemption decision belongs to the relevant authority or registered professional. Obtain written confirmation when the property has structural changes, heritage controls, common property, fire-separation concerns or any uncertainty. General website information is educational and is not legal or permit advice.

If the roof, structure, external appearance or access area is common property, written owners-corporation approval is commonly required before work begins. Rules vary between developments, so check the plan of subdivision and owners-corporation rules. Do not rely only on verbal approval from a neighbour, committee member, property manager or real-estate agent.

You can request preliminary advice first, but tell Central Skylights that the property is strata or owners-corporation managed. Before ordering products or booking installation, obtain the required written consent. The quote can help the committee understand the proposed model and work, but a quote does not itself authorise changes to common property.

That depends on ownership and the approved arrangement. The lot owner, owners corporation or another authorised party may be responsible. Central Skylights needs a clear contracting customer, installation address, approved scope and payment authority before scheduling. Disputes between owners, tenants, committees and building managers must be resolved before work begins.

Possibly, particularly in a top-floor apartment or townhouse with direct roof access. Feasibility depends on roof ownership, fire separation, structure, service zones, ceiling cavity, crane or ladder access, work-hour restrictions and approval conditions. Multi-residential buildings often require more documentation and coordination than a detached house.

The team may need parking, loading access, lift bookings, protection of common corridors, roof keys, restricted-hours approval and permission to use shared areas. Some buildings require contractor induction, insurance records or site-specific safety documents. Provide these requirements before confirming the date so the installers do not arrive without lawful or practical access.

A tenant can make an enquiry, but permanent roof and ceiling alterations require the property owner’s written authority and may also need owners-corporation or building approval. Central Skylights should receive the authorised customer’s details before accepting the job. A property manager’s instruction must clearly establish that the owner and any relevant body have approved the proposed work.